Frequently Asked Questions — Ship Cargos
1. What services does Ship Cargos offer? Ship Cargos offers air freight, ocean freight, land transport, cargo storage, customs clearance, and last-mile delivery services to over 150 countries worldwide.
2. How do I get a shipping quote? You can get a free quote by contacting our team through our website, email, or phone. Simply provide your cargo details including weight, dimensions, origin, and destination, and we will get back to you promptly.
3. How long does shipping take? Delivery times vary depending on the shipping method and destination. Air freight typically takes 1 to 5 business days, ocean freight 10 to 30 days, and land freight 2 to 10 days depending on the route.
4. Can I track my shipment in real time? Yes. Ship Cargos provides real-time tracking for all shipments. Once your cargo is booked, you will receive a tracking number to monitor your shipment at any time through our platform.
5. What countries do you ship to? We ship to over 150 countries across Africa, Europe, Asia, the Americas, the Middle East, and beyond. Contact us to confirm availability for your specific destination.
6. What types of cargo can you handle? We handle a wide range of cargo including commercial goods, personal effects, industrial equipment, perishable items, fragile goods, and oversized freight. Contact us for specialized cargo requirements.
7. Are there items you cannot ship? Yes. We do not ship illegal substances, weapons, explosives, counterfeit goods, or any items prohibited by international or local law. Please contact us if you are unsure whether your cargo is eligible.
8. Do you offer emergency or express shipping? Yes. Ship Cargos offers emergency and express shipping services for urgent shipments. Our team is available 24 hours a day, 7 days a week to arrange fast solutions when time is critical.
9. How is my shipment priced? Shipping costs are calculated based on the weight, dimensions, cargo type, shipping method, origin, and destination. We provide transparent quotes with no hidden fees before any booking is confirmed.
10. Do you offer cargo insurance? Yes. We strongly recommend cargo insurance for all shipments and offer insurance options upon request. This protects your goods against loss, damage, or unforeseen events during transit.
11. What is the difference between FCL and LCL ocean freight? FCL stands for Full Container Load, meaning your cargo occupies an entire container. LCL stands for Less than Container Load, where your cargo shares a container with other shipments. LCL is ideal for smaller loads and is more cost-effective.
12. Can you handle customs clearance on my behalf? Yes. Ship Cargos provides full customs clearance support, including documentation preparation and compliance checks, to ensure your shipment crosses borders without unnecessary delays.
13. What documents are required for international shipping? Common documents include a commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any permits or licenses required by the destination country. Our team will guide you through the exact requirements for your shipment.
14. What happens if my shipment is delayed? We will notify you immediately if there is a delay and provide an updated estimated delivery time. Our team will work urgently to resolve the issue and keep you informed throughout the process.
15. What should I do if my cargo arrives damaged? If your cargo arrives damaged, please document the damage with photos immediately and notify our customer support team within 14 days of delivery. We will investigate the matter and work to resolve it as quickly as possible.
16. Do you offer warehousing and storage services? Yes. We offer secure, modern warehousing facilities with flexible storage plans to accommodate your business needs, whether short-term or long-term.
17. How do I pack my cargo for shipping? Proper packaging is the client’s responsibility. We recommend using strong, durable packaging materials suited to the nature of your goods. Our team can provide packaging guidance upon request to help prevent damage during transit.
18. Can individuals use Ship Cargos or is it only for businesses? Ship Cargos serves both individuals and businesses of all sizes. Whether you are shipping personal belongings or managing large commercial freight, we have the right solution for you.
19. How do I contact customer support? Our customer support team is available 24 hours a day, 7 days a week. You can reach us by phone, email, or through the contact form on our website. We are always happy to help.
20. How do I get started with Ship Cargos? Getting started is simple. Contact our team with your shipment details, receive a free quote, confirm your booking, and let us handle the rest. We make global shipping easy so you can focus on your business.
Ship Cargos — Delivering the world’s trust since 2004.